If you have any question or something is unsatisfactory, please contact us to solve the problem. (sales@ilovejewellery.com.my) or (60111 0111 660)

 

Please allow 24 hours to reply your email or SMS

• Return Window: We happy accept returns within 3 days of when you received your item. The item must be in new, unused condition.

• Processing Time: Once you have registered your return with us, we will process your refund within 7 days.

• Return Shipping Charges: As a small business, we require the customer to cover the cost of return postage.

• We are Not offer return because of  Sizes mistake. We will inspect each product carefully before shipping! 

• The returned goods/products will be checked and the goods should be in the Exact original condition. The item must not have any signs of damage or misuse.

• The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund.

• iLove Jewellery will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 1-2 days after the confirmation.

• Please contact us at sales@ilovejewellery.com.my or (0111 0111 660): WhatsApp / Line / WeChat / SMS / Phone if you have any questions or doubts.